Privacy Policy for GMEstate.co.uk Portal

Last Updated: 13/01/2024

Golden Melody Estate Ltd  ("we," "us," or "our") is committed to protecting the privacy of our tenants and stakeholders. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information through our  Portal.  Our ICO registration number is:  ZB645639 . 

1. Information We Collect:

We may collect the following types of personal information from tenants and stakeholders using the portal:

• Contact Information (e.g., name, address, email, phone number)
• Lease and Rental Information
• Payment Details
• Maintenance Requests
• Communication Preferences

2. How We Use Your Information:

We use the collected information for the following purposes:

• Tenant Communication: To send important notices, updates, and announcements.
• Portal Functionality: To provide access to and facilitate the use of our Portal.
• Accounting: To provide annual service charge statements. 
• Maintenance Requests: To address and fulfil maintenance or repair requests.
• Legal Compliance: To comply with applicable laws and regulations.

3. Information Sharing:

We may share your information with:

• Service Providers: Trusted third-party service providers assisting us in portal functionality, processing, and maintenance services.
• Legal Authorities: If required by law or to protect our legal rights.

4. Security:

We employ security measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is entirely secure.

5. Your Choices:

You can review and update your personal information through the Portal. You may also contact us to modify your communication preferences.

6. Cookies and Tracking:

We may use cookies and similar tracking technologies to enhance your portal experience. You can manage your cookie preferences through your browser settings.

7. Changes to the Privacy Policy:

We reserve the right to update this Privacy Policy. Any changes will be effective upon posting the revised policy on the Tenant Portal.

8. Contact Us:

If you have questions or concerns about this Privacy Policy, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.